*IMPORTANT: Oculus will not in responsible for any tangible or intangible loses suffered due to completion of works*
After we have received a 50% deposit, we will then proceed with the order and would require the customer to pay any outstanding amount before installation.
Lead time of 8 – 10 weeks (due to current shipping port congestion worldwide) will start after the 50% deposit is received by Oculus Collective. Upon receiving the full payment, installation will be completed within 2 weeks. Kindly ONLY proceed with the order if you are agreeable to the waiting time.
We seek your kind understanding that no changes or cancellation can be made to the order once fabrication for your project has started as items are Made-To-Measure, just for your Home – Else the full sum of deposit will be forfeited.
Any changes of design or configuration will required a minimum top-up of 30% of the total amount payable for your project if fabrication has started. For any colour changes, we would also required a minimum top-up of 10% of the total amount payable.
In an event when your items are ready, customers will have to proceed with full payment within 2 weeks and to schedule a date for installation. If your house is not ready for installation, Oculus Collective will have the rights to hold your order for only 2 months Free-Of-Charge, thereafter storage fees applies (5%) for each subsequent month.
Do note that unforeseen delays might occur due to the pandemic situation we are in, but rest assured, your projects are our utmost priorities and we will do our best to deliver high quality products to your doorstep within the stipulated timeframe