Each glassdoor product comes with a warranty of 5 years for Aluminium and Glazing and a 1 year warranty on our iron mongery. Oculus Collective follows in accordance with ASTM International Glass & Inspection Standards.
At Oculus Collective, we takes pride in the quality of our products and warrant them to be free of defective materials and workmanship. Warranty periods commence from delivery date and vary by products.
Warranty does not cover wear and tear (eg. Gradual color fading), and damages arisen from misuse or use not in accordance with the product instructions.
If there’s any defective issue on your product, Oculus bear the costs and will need a period of 1 month* to rectify if there’s no material restrictions. It will take up to 2 months if we need to source overseas for replacement of parts for your project.
Your warranty will be voided if they are installed improperly. Oculus Collective warrants that under normal use of our products, they will be free from defects in material and workmanship for as long as you own or reside in the home in which the windows or sliding doors were installed.
In an event if customer opted out any bottom track for any purposes (eg. aesthetics) and should the door be shaky, it will not fall under Oculus Collective’s responsibility/warranty. Hence, it will not be deemed as defective product.
Kindly provide us your Invoice number as a reference for warranty issues.
*Please refer to the ‘Limitations & Exclusions’ clause at the bottom of this page for more details*