Each glassdoor product comes with a Lifetime warranty for the Glass and a 1 year warranty on our Iron Mongery, Aluminium and Glazing. Oculus Collective follows in accordance with ASTM International Glass & Inspection Standards.
At Oculus Collective, we takes pride in the quality of our products and warrant them to be free of defective materials and workmanship. Warranty periods commence from delivery date and vary by products.
Warranty does not cover wear and tear (eg. Gradual color fading), and damages arisen from misuse or use not in accordance with the product instructions. Any issues must be raised to relevant sales representative within 7 days after installation by the rightful owner or the Interior Designer of the said project. Any defective or scratches found after 7 days will not be entertained.
If there’s any defective issue on your product, Oculus bear the costs and will need a period of 1 month* to rectify if there’s no material restrictions. It will take up to 2-3 months if we need to source overseas for replacement of parts for your project. Lifetime Warranty will only cover spontaneous breakage due to manufacturing defects of the glass. Please kindly provide photo/video proof for such claims.
Your warranty will be voided if they are installed improperly by 3rd parties. Oculus Collective warrants that under normal use of our products, they will be free from defects in material and workmanship for as long as you own or reside in the home in which the windows or sliding doors were installed.
In an event if customer opted out any bottom track for any purposes (eg. aesthetics) and should the door be shaky, it will not fall under Oculus Collective’s responsibility/warranty. Hence, it will not be deemed as defective product. Oculus also reserves the rights to void warranty if payment is not received in full as originally invoiced, unless changes in terms are amicably agreed by both parties.
Kindly provide us your Invoice number as a reference for warranty issues. Warranty is not transferrable to another name once owner decides to sell and move out of the property of installation.
Any issues with existing poor wall integrity and cracking of tiles during installation (eg. wall/tiles crack during drilling) at site will not fall under Oculus Collective’s responsibility as it is solely dependent on the building’s condition and will be settled by owner’s ID or plastering/tiling contractor.
*Please refer to the ‘Limitations & Exclusions’ clause at the bottom of this page for more details*