General Information - Ultra Slim Series Glassdoors
What are the options you offer for your Ultra Slim Glassdoors Series?
We supply and install Fix Glass, Single hinge door, Double Hinges Door, Shower Screen, Sliding (up to 3 tracks), Bifold, Park & Slide, Sliding Windows (for internal use), Kitchen Glass, Modular Panel Glass Rack (Rectangular or Rounded), along with the option for Lattice designs and a wide range of glass to choose from.
Our low maintenance aluminium frames comes Standard Matt Black and in 3 other different matt colors (top up required): White, Grey and Gold.
Kindly provide a photo for us to better understand your requirements and we will find the most economical solution for you.
What sets you different with other glass door companies?
At Oculus Collective, we are able to offer our Ultra Slim Series to our customers at a cost efficient price point with a reasonable lead-time.
Our sophisticated pulley systems are offered to our customers at no extra cost (only applicable to Sliding Doors). Plus, we provide FREE Installation and Delivery services.
Aesthetically, we just look better!
How long do we need to wait after placing an order?
After we have received a 50% deposit, we will then proceed with the order and would require the customer to pay any outstanding amount before installation.
Lead time of 6 – 8 weeks will start after the 50% deposit is received by Oculus Collective. Upon receiving the full payment, installation will be completed within 2 weeks.
We seek your kind understanding that no changes or cancellation can be made to the order once fabrication for your project has started as items are Made-To-Measure, just for your Home – Else the full sum of deposit will be forfeited.
Any changes of design or configuration will required a minimum top-up of 30% of the total amount payable for your project if fabrication has started. For any colour changes, we would also required a minimum top-up of 10% of the total amount payable.
In an event when your items are ready, customers will have to proceed with full payment within 2 weeks and to schedule a date for installation. If your house is not ready for installation, Oculus Collective will have the rights to hold your order for only 2 months Free-Of-Charge, thereafter storage fees applies (5%) for each subsequent month.
Do note that unforeseen delays might occur due to the pandemic situation we are in, but rest assured, your projects are our utmost priorities and we will do our best to deliver high quality products to your doorstep within the stipulated timeframe.
What if my aluminium glassdoor oxidizes over time? Is it considered a defect?
Do take note that Aluminium will oxidize even in the presence of air, hence it is not deemed as defective. Aluminium oxidization is what makes Aluminium corrosive-resistant.
What are the glass options?
Besides our basic 8mm Clear Tempered, we are providing you the best glass offerings:
Coloured, Tinted, Tempered, DGU Double Glazed Units (Noise reduction glass), UV, Ombre, Reeded, X-Reeded, Heat Soaked, Mirror, Frosted, Laminated, Copper Wire Mesh Glass, Artistic Glass, Graphical Glass.
Prices differ for each glass design.
Do you offer free estimates?
Yes, we have qualified door and window professionals who will assess your project carefully and offer options that fit your style and budget.
Each door or window should be measured and customised accordingly to a particular opening or orientation. Our consultant will arrange a site visit to provide you an accurate measurement and suggestions best for your project.
Do you have factories in Singapore or Overseas?
Yes, we have 2 factories in China for manufacturing and assembling of all our products.
Do you have a showroom for us to see the physical product?
Yes we do. We have a physical showroom at 153 Kaki Bukit, Shun Li Industrial Park, Level 1, Singapore 416011.
Due to government strict regulations, kindly make an appointment with us before heading down.
*Currently it’s under renovation – last updated on 01 July 2021*
Please tell me more about the Ultra Slim Series Glassdoors warranty.
Each glassdoor product comes with a warranty of 5 years for Aluminium and Glazing and a 1 year warranty on our iron mongery. Oculus Collective follows in accordance with ASTM International Glass & Inspection Standards.
At Oculus Collective, we takes pride in the quality of our products and warrant them to be free of defective materials and workmanship. Warranty periods commence from delivery date and vary by products.
Warranty does not cover wear and tear (eg. Gradual color fading), and damages arisen from misuse or use not in accordance with the product instructions.
If there’s any defective issue on your product, Oculus bear the costs and will need a period of 1 month* to rectify if there’s no material restrictions. It will take up to 2 months if we need to source overseas for replacement of parts for your project.
Your warranty will be voided if they are installed improperly. Oculus Collective warrants that under normal use of our products, they will be free from defects in material and workmanship for as long as you own or reside in the home in which the windows or sliding doors were installed.
In an event if customer opted out any bottom track for any purposes (eg. aesthetics) and should the door be shaky, it will not fall under Oculus Collective’s responsibility/warranty. Hence, it will not be deemed as defective product.
Kindly provide us your Invoice number as a reference for warranty issues.
*Please refer to the ‘Limitations & Exclusions’ clause at the bottom of this page for more details*
General Information - Furniture
(Coming Soon!)
Will you dispose of my existing furniture?
Yes we do. We offer same-day disposal services for small and large furniture items. Simply add them to your cart (coming soon) and checkout.
Can I choose my delivery date?
Delivery lead-time will be approximately 6 – 8 weeks. You will be redirected to our scheduling calendar to pre-schedule your desired delivery date and time slot. Delivery slots are subjected to availability.
Do you provide wall mounting services?
Yes we do. Kindly select the option during product checkout for $50 for the desired item. This is highly recommended if you have children in the household to prevent furniture(s) from toppling.
*Limited liability – In events whereby any failure on mounting surfaces, please contact our customer support as soon as possible for us to commence inspection. Kindly remove all load off the furniture and ensure it is not reachable by toddlers or elderly.
Do you offer customisation?
Yes. We welcome any ideas & enquiries for your existing or newly purchased homes. Simply write in to us at hello@oculus-collective.com and our team will get in touch with you for further discussion. Kindly expect 1.5 – 2 months lead-time.
Do you have bulk discounts for big orders?
Yes we do. Discount will vary depending on the size of your project. Simply send an email to corporate@oculus-collective.com with your name, contact number, company name, and more details about your project, we’ll get back to you as soon as possible.
Purchase & Payment
What currency will I be charged in?
All prices stated on our site are in Singapore Dollars (SGD). Orders will also be charged in SGD.
What are the payment methods accepted?
We currently accept Cash, Cheque or any credit or debit card payments from Visa, Mastercard and American Express, Hoolah instalment payment plan too.
For Internet bank transfer and PayNow, please email us at hello@oculus-collective.com to arrange the purchase separately.
Can I pay by instalments?
Yes, orders above $100 are eligible for the following 0% instalment plans:
Our collaboration with hoolah provides you with 0% interest financing option, allowing you to split your payment into 3 instalments paid over the span of 3 months. The instalment plan is available to all residents of Singapore aged 18 and above, with a debit or credit card issued by any bank. Only eligible for orders above $100.
Find out more about hoolah Instalment Plan on their website.
Contact our customer service via the WhatApp button or Contact us form if your item is not available for checkout via Hoolah on our website. We will create a unique product payment page for your order.
Are taxes included in the price stated?
Prices stated are inclusive of GST, we will not charge any additional taxes.
Why was my payment declined?
Your payment could have been declined for several reasons. The most common reason might be that your payment details were entered incorrectly. Be sure to double check your payment details before submitting the order! If you are still experiencing payment problems, please contact your bank for more details.
Delivery & Assembly
How much are the delivery fees and installation fees?
At Oculus Collective, we provide free standard shipping (except for areas like Sentosa, Jurong Island). Free installation will be provided.
Can you hold my order until my house is ready?
You can definitely make a purchase any time you like, but do note that our delivery lead-time is approximately 6 – 8 weeks, however we might carry a limited number of stocks for some SKUs and they may be sold out in time to come and may not be restocked anymore. If you like an item, our advice is to secure the items first.
Once your item(s) are dispatched on the delivery date that you have selected during checkout, if there is no one to receive them, a small charge for holding your item(s) will apply.
Additional storage fee can be arranged at 5% of the total amount per month, unless otherwise agreed upon. Feel free to write in to hello@oculus-collective.com to check with our team.
Do you deliver to all parts of Singapore?
We deliver to any street address in Singapore, excluding restricted areas like Pulau Ubin. If you’re unsure of whether we deliver to your area, do send an email to hello@oculus-collective.com to check with our team.
Do you deliver on weekends and any extra charges?
Yes we do deliver only on Saturdays, between 9:30am to 12:30pm or 1:30pm to 4:30pm depending on delivery areas. Do note that there is an extra charge of $5 for Saturday delivery.
Also a gentle reminder that some condominiums have strict delivery curfew (i.e. no delivery after 5pm or on weekend), so do check with your condo management before making arrangements. We seek your understanding that we will not be able to refund your weekend delivery fee for any failed delivery attempt should the management not allow us to proceed. Lastly, if you have any special requests, feel free to write in to hello@oculus-collective.com and we’ll see what we can do for you.
Do you ship internationally?
Not for now. However, if you’re looking to buy more than $3,000 worth of furniture for another country, do write to hello@oculus-collective.com and our team will check if we are able to ship it to you.
Stay updated with our Instagram or Facebook to check when we’ll deliver to your country.
Exchange & Return
I received my order but I'd like to exchange for something else.
We completely understand if you want to change your furniture for something more suitable for your space. Simply write in to us at hello@oculus-collective.com with our order number and the items to exchange with, and our customer happiness agent will follow up with you promptly.
Kindly note only items with original packaging in brand new condition will be accepted for exchange for an equal or below value item, with the balance forfeited. Items are subjected to availability. To discourage customers from abusing our return and exchange policy, we charge 18% return fee for every item that is collected back after it has gone out for delivery, including items that come back for an exchange. It’s also important for us to be sustainable while constantly striving to bring even more convenience and value to our customers. However, we strictly do not accept exchanges for customised furniture.
* Kindly note that Exchanges does not apply to Oculus Collective’s Ultra Slim Series Glassdoors Collection due to its customised nature.
I received my order but I changed my mind and would like to return it.
If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. However at Oculus Collective, we do not accept returns unless it is proven that the mishap is caused by our internal controls (example: wrongly manufactured size, measurements which are out of standard tolerances, wrong finishes).
I received my order and it's defective.
We’re so sorry the item did not reach you in good condition. We are happy to arrange for a replacement of parts (subjected to availability) or repair.
Simply request for a replacement of parts or repair by writing in to hello@oculus-collective.com, with clear photos and description of the issue. Original proof of purchase will also need to be presented as part of warranty requirements. On certain occasions, we may need to send out our experienced technicians to assess the nature of the issue at a mutually convenient time. Standard replacement leadtime will apply.
I received my order but one/some of my items are missing.
We’re sorry your order is not completed. Simply write in to us at hello@oculus-collective.com with your order number and our team will be able to look into it and have the missing item redelivered at your earliest convenience.
I received the wrong item.
We’re really sorry for delivering the wrong item to you. Simply write in to us at hello@oculus-collective.com with your order number and our team will be able to look into it and arrange an exchange for you promptly. It’d be helpful if you can attach a photo of the packaging (reflecting the order number) to aid in our investigation process, in case the parcel got swapped accidentally during the delivering process.
Warranty & Service
What is the warranty period for your Furniture?
We are pleased to offer a 5 year warranty on our iron mongery.
At Oculus Collective, we takes pride in the quality of our products and warrant them to be free of defective materials and workmanship. Warranty periods commence from delivery date and vary by products.
This warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges. Items repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the Original Warranty period only.
Dispute Resolution
In an event if there’s a dispute arising, the matter should be resolved:
- By negotiation privately to reach an amicable settlement. Oculus Collective will commit to resolve any reasonable request(s) under our scope of works to our best ability with our available resources.
- Should an amicable settlement cannot be reached, either party may decide to proceed to take legal action under the Laws of Singapore.
- However both parties are not allowed to commit acts of libel and slander, along with other malicious falsehoods by the use of social media.
Limitations & Exclusions
- Damage caused by overloading, unreasonable or incorrect use, normal wear and tear, failure to provide proper care and maintenance or accidents; including but not limited to burns, cuts, scratches, tears, scruffs, watermarks, indentations, pet damage, chipping of paint or timber finishes and staining.
- Damages caused by using detergents, abrasives or other harsh cleaning agents. All treatments, cleaners or conditioners shall be tested on an inconspicuous spot on the furniture prior to usage in order to ensure that there are no adverse chemical reactions.
- Markings from stacking, moulding due to bad air ventilation and routine wear of parts such as feet, glides, castors, stoppers, and any other wearing parts.
- Product modifications not authorized by Oculus Collective.
- Product used out of scope of intended usage e.g. indoor furniture used for outdoors.
- Product assembled wrongly (if customer did not opt for Oculus Collective’s delivery/assembly service).
- Leather, marble and wood (if applicable) are products of nature. Each piece has unique markings and a character of its own due to variance in shade and grain patterns (texture). Natural markings such as scars, wrinkles, grain variation, color etc. will be considered normal characteristics and shall not be construed as defects. Any minor on-site touchups (eg. silicon touchups/manual paint touchups) on the surface of our products. Kindly allow us to use your premise for any after-sales issues (eg. touchups as mentioned).
- Discounted products sold as display units on as-is basis at time of purchase
In the event that a product is assessed to be defective due to any of the exclusions above, any such repair or replacement cost shall be borne by the customer. Please note that scratches due to delivery or usage does not warrant full rejection. Oculus provides options for paint touch-up with a small fee, to find you the closest matching colour possible in the market. Customers shall have no rights to impose any liquidation damages to Oculus Collective if in an event of failed delivery or any unforeseen delays.
Non-Indemnities: Oculus Collective shall not be responsible for the losses which the other party (customer) suffers be it tangible or intangible circumstances.
Inherent risk of installation: Installation which occurs on existing furniture will carry risk of damaging the surfaces during the drill securing process. In an event of damage, oculus will repair the area with paint and putty. Any specialize repair which is carried out by other companies will be borne by the Owners.
The Waiver of Liability: Oculus Collective is not liable for any types of injuries sustained from proper or improper usage of our products. The other party (customer) are deemed to understand the inherent risk associated with the product before engaging Oculus Collective.
*All the above are applicable to Oculus Collective’s Furniture and Ultra Slim Series Glassdoors Collection.